Contact

Group A can unsubscribe by sending a email via the contact form
Group B can unsubscribe via their account. 

You go to the settings. Tap the little screw-icon at the bottom of the app. On the settings page you can add your enter code.

You can only use the enter code for two devices. So probably the maximum of devices has been reached. Contact us to remove one of the devices. After this has been done, you can use the code again.

You can only use the enter code for two devices. Contact us to remove one of the devices. In that case you can use the code again.

Group A: you have to stop your current subscription and take a new one. Please e-mail us.
Group B: Go to your “my account” on this website. There you can update your details.

To see the video clips you need an internet connection. So check if you have a stable internet connection.
You might have difficulty because you are not on your normal network. Check your internet or WIFI connection.

Have you not used the app in the last few months? In that case, try to remove the app completely and download the app again. This will work as a reset. Enter the code again at the settings part in the app. 

You can not obtain a subscription with your debit card. We advise you to take a PayPal account. With a Paypal account you can get a subscription.